Arrival and Departure Policy:
Check in - 1300 Hours Early check-in is subject to availability. An extra adult rate shall be applicable for anyone over 12 years of age. For guaranteed early check-in, reservation needs to be made starting from the previous night. Check out - 1100 Hours Late check-outs are available on request and subject to availability.
As per Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above.
All bookings must be guaranteed at the time of reservation by a Credit Card. All major credit cards are accepted.
No cancellation charges will be levied if the reservation is cancelled 7 days before arrival date.All reservations cancelled 7 days or less before the arrival date will be charged at 100% of the cancelled reservation value. No shows will be charged at 100% of the reservation value.
Reservations made for the Check In dates between 20th December and 3rd January are non-cancellable, non-refundable and non-amendable for entire length of stay.
Reservations made for long weekends, Peak Period and Festive dates are nonrefundable.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable and non-amendable for entire length of stay.
Bookings made on non-cancellable/non-amendable packages/rates cannot be cancelled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee.
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process. The refund will be made through the credit card used to purchase. In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.
Child below the age of 6 can enjoy a complimentary stay in the parent’s room without extra mattress.Child up to 10 years of age can stay in the parent's room without an additionalcharge at Baga Hideout Premiere (without extra mattress). However, a maximum of one child's bed can be placed in a room which will be provided at an additional charge. If a child is above 12 years of age, an extra adult rate will be applicable. A maximum of 2 children below the age of 10 will be allowed in the room with the parents without extra mattress. A separate room will be required for children above the age of 12 at the parent's applicable room rate. (An extra adult rate shall be applicablefor anyone over 12 years of age.)
The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated areas
Hideout Resorts respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.hideoutresorts.com or our mobile application and other online products and services (“Site”), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.
TYPES OF PERSONAL DATA WE COLLECT
Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes:
• Your full name and contact information, passport and visa information;
• Guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialed and email, faxes, telephone and other messages received;
• Important dates, such as birthdays, anniversaries and special occasions;
• Your credit / debit card, mobile payment and other payment details;
• Your membership information, account details, profile or password details and any frequent flyer or travel partner program affiliation;
• Any information necessary to fulfill special requests (for example, leisure, travel and guest preferences);
• Your reviews, feedback and opinions about our hotels, resorts, programs and services;
• Information collected through the use of closed-circuit television systems and other security systems; and
• Any other personal data you choose to provide to us.
• For limited purposes, we collect and retain images via security cameras located in public areas, such as hallways, lobbies, etc., in our properties.
INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SITE:
WHEN YOU ACCESS OR USE THE SITE, WE AUTOMATICALLY COLLECT PERSONAL DATA ABOUT YOU, INCLUDING:
• Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
• Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device’s wireless network interface, or mobile phone number used by the device) and mobile network information.
• Location Information: we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features.
• Information Collected by Cookies and Other Tracking Technologies: we and our service providers use various technologies to collect information, including cookies and webbeacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.
Information We Collect From Other Sources: we may also obtain personal data from our hotels and from our third party service providers (such as information relating to the credit of guests) and from public sources and combine that with information we collect through our Site where we believe that it is necessary to help manage our relationship with you.
HOW WE USE YOUR PERSONAL DATA:
WE MAY USE YOUR PERSONAL DATA FOR THE PURPOSES SET OUT BELOW. FOR MEETING OUR OBLIGATIONS AND THE PERFORMANCE OF OUR AGREEMENT WITH YOU, IN ORDER TO:
• Process, confirm, provide and charge for hotel arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out;
• Fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. Travel agents, group travel organizers and your employer) and vendors (e.g.credit card companies, airline operators and other loyalty programs);
• Provide you with access to the content on our site, and respond to your enquiries and requests for information and services; and
• Administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf
FOR OUR LEGITIMATE COMMERCIAL INTERESTS, IN ORDER TO:
• Understand how our products and services impact you, provide you with a better, more personalized level of service, and further develop our products and services, including linking or combining with information we get from others to do so;
• Provide privileges, benefits and services to you, process applications for and administer membership programs, verify and validate your ability to access and use certain products, services and information (loyalty program), and administer membership, including as regards points and rewards redemption;
• Monitor your use of our site and your bookings, and conduct analysis of the use of our site in order to operate, evaluate and improve our site and our services, understand your preferences, display customized content to you on our site which may be of interest to you and troubleshoot any problems;
• Conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services;
• Provide for the safety and security of guests;
• To comply with legal obligations to which we are subject; and
• Meet legal and regulatory requirements and administer general record keeping.
USE OF INFORMATION BASED ON YOUR CONSENT:
• Facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications (including without limitation emails and push notifications) or special offers if you have consented to receive the same.
• We may use special categories of data (e.g. health data). But we will only do so if we have received your consent thereto; and
• For any other purposes for which we have your consent.
In order to register with our mobile application, make an online hotel reservation, enroll with loyalty program or if you make an enquiry, you must provide us with the personal data marked with an asterisk or otherwise indicated as mandatory, otherwise we may not be able to process your request or comply with our legal obligations.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data:
• With the staff of Hideout Resorts in order to provide you our services;
• Between and among Hideout Resorts as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need to know basis;
• With third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;
• With anyone involved in the process of making your travel arrangements (e.g. Travel agents, group travel organizers and your employer) in order to fulfill contractual obligations;
• With any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Hideout Resorts;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel;
• With our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
• With any other party at your consent or at your direction; and
• Otherwise as permitted or required by applicable laws and regulations.
We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.
Where permitted by law, we may work with third party service providers to share targeted advertisements or marketing material that we think maybe relevant and useful for you. For the purpose of providing targeted advertising we may use first party or third-party cookies or pixel tags or web beacons.
OVERSEAS TRANSFERS OF YOUR PERSONAL DATA
Your personal data will be stored at, locations in India in the hotel in which you stay or visit. When personal data is transferred from the EU to outside the EU, we provide for appropriate safeguards so that enforceable privacy rights and effective legal remedies are available to you.
From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS messages, telephone calls, push notifications, post, or social media (e.g. Facebook) information that we think may be of interest to you, including about our hotels, products and services, news about our membership programs, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.
We would also like to share (for gain) such data with the operator of the hotel or hub of hotels in which you stay or visit and with selected third party entities, so that they may send you information, news updates, special events, offers and promotions as regards their products and services, including travel, transportation, retail, food and beverage, hotel accommodation, credit cards, financial and investment services, real estate, entertainment, publications, fashion and jewelry, leisure and sports, health and wellness, non-profit and charitable activities, telecommunications, social networking, media and public relations, but we will not use your personal data for direct marketing without your consent. You may opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in the marketing communications or contacting Hideout Resortsin accordance with the section “Your Rights and Contact Us” below. If you opt out ofthese communications, we may still send you non-promotional communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws.
RETENTION OF PERSONAL DATA
OUR COMMITMENT TO DATA SECURITY
We have in place reasonable technical and organizational measures to prevent unauthorized or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorized or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Your right and Contacting Us” section, below.
We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Children and Minors Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.
If you are in the EU, our online services are not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 16, please get the consent of your parent or legal guardian before giving us any personal data about yourself.
THIRD PARTY SITES
YOUR RIGHTS AND CONTACT US